At BASIL, we’re committed to ensuring your pet care essentials reach you as quickly and securely as possible. Here’s everything you need to know about our shipping process:

Shipping Timeframe: We offer delivery PAN India, and orders are typically delivered within 2-7 business days, depending on your location. Please note that remote areas may experience slightly longer delivery times.

Order Processing: All orders are processed within 1-2 business days. Once your order is dispatched, you will receive a confirmation email with tracking details to monitor your order’s journey.

Shipping Charges: Shipping charges, if applicable, will be calculated and displayed at checkout.

Delivery Partners: We work with trusted courier partners to ensure timely and safe delivery of your order.

Undeliverable Packages: In rare cases where a package is undeliverable, we will notify you promptly and assist in resolving the issue or process a return, if necessary.

BASIL 7-Day Return Policy

At BASIL, we strive to ensure that you and your pet are completely satisfied with your purchase. If you encounter any issues with your order, please refer to our return policy below.

1. Wrong or Damaged Products

If you receive a product that is different from what you ordered or if the product is damaged, we will arrange a pickup and provide a replacement at no additional cost to you.

2. Size Issues

If the product you ordered is not the correct size for your pet after comparing from the provided size chart, you will need to send the product back to our address. Once we receive the product, we will dispatch a new one. Please note that if there is a change or upgrade in size, an additional/differential fee may apply. In special cases or faults from our side, we will organize everything from our end

3. Refunds for Discounted and COD Orders

Discounted Orders:

If you used a coupon code for your purchase and need to return the item, we will issue a refund in the form of a customized coupon code for the actual paid amount. 

Cash on Delivery (COD) Orders:

Refunds for COD orders will also be provided through a customized coupon code excluding the COD charge.

How to Initiate a Return

To initiate a return, please contact our Customer Support Team on WhatsApp: +91-9871578333 or Drop an Email: sales@thebasil.in within 7 Days of receiving your order. Provide your order number and details of the issue you encountered. Our team will guide you through the return process. We are committed to providing the best product and service to our customers and if there is any issue, feel free to discuss it with our team and the best resolution will be executed. YOUR SATISFACTION IS OUR PRIORITY.

Return Address

Please send any returns to the following address:

A-2/10, Pocket 4, Uttam Nagar, Chanakya Place, New Delhi, Delhi, 110059

Please Note:

• All returned products must be in their original condition and packaging.
• We recommend using a trackable shipping method for your return.
• BASIL is not responsible for any lost or damaged returns.

Thank you for choosing BASIL for your pet care needs. We are committed to providing the best products and services to ensure the happiness and well-being of your pets.